Refund Policy

Effective Date: 20 December 2024

This Refund Policy explains when JustRunMy.App may provide refunds for credit purchases and other paid services. This Refund Policy is incorporated into our Terms of Service.

1. Key Definitions

1.1. Credits: Prepaid balance used to pay for Service usage (1 Credit = $1.00 USD), as described in the Terms of Service.

2. General Rule (Credits)

2.1. Generally Non-Refundable: Credit purchases are generally non-refundable once added to your account.

2.2. Legal Exceptions: Nothing in this policy limits any non-waivable rights you may have under applicable law (including any mandatory refund rights).

3. Discretionary Refunds

3.1. Goodwill Refunds: We may, at our discretion, provide a refund (in whole or in part) or issue account credits as a goodwill gesture in limited cases, including where we determine that a payment was made in error or where there is a confirmed billing error.

3.2. Service Issues: If you experience technical issues or service interruptions, we may (at our discretion) issue account credits or, in limited cases, provide a refund. Determinations are made case-by-case and may depend on the nature of the issue and the impact.

4. Ineligible Refunds

4.1. Refunds (including goodwill refunds) will generally not be provided for:

• Used or expired Credits.
• Suspension, deletion, or termination actions taken under the Terms of Service (including Free Tier limitations), except where required by applicable law.
• Chargebacks or payment disputes initiated through your bank or payment provider (see Section 6).

5. Refund Process

5.1. To request a refund, contact our support team at support@justrunmy.app with your order details, the reason for your request, and any relevant information (screenshots, timestamps, invoice/receipt, etc.).

5.2. We will review your request and respond within a reasonable timeframe (typically within 5 business days).

5.3. If approved, refunds are processed to the original payment method where possible. Timing depends on your bank or payment provider.

5.4. Refunds are processed in the original currency used for the purchase. We are not responsible for currency exchange rate differences or fees charged by third parties.

6. Chargebacks and Payment Disputes

6.1. If you initiate a chargeback or payment dispute, we may suspend your account and/or reverse the associated Credits as described in the Terms of Service.

7. Changes to This Refund Policy

7.1. We reserve the right to modify or update this Refund Policy at any time. Any changes are effective upon posting. We encourage you to review this policy periodically.

8. Contact Us

If you have questions about this Refund Policy, contact us at support@justrunmy.app.